My company has decided to invest in a new software workflow. This workflow is advertised in white papers, tradeshows and media reports (web) by a well known company.
No where do the statements say that is is a "work in progress" or a "plan" but is advertised as working now. It isn’t.
My company is in fairly deep with time and energy and now are being pressured to pay for one of the components, when they can’t even tie together all 3 of the main components to create this "workflow". Recently during a meeting with the company in question we were told that they are not responsible for what their sales people tell us, because they are a publicly held company…that all the information we were given wasn’t written on corporate letterhead, therefore it means nothing and the company does not have to stand behind it. The sales person was just "incorrect" in their assumptions.
The emails and the conversations count for nada.
The software was sold as working, not as beta, yet they don’t even have the connectivity worked out. Is this legal? Who can be held responsible?
Just to be clear, we did get the information in writing. Not only is the information in published form, but the sales reps also gave a lot of it to us in writing.

 

  • PiggiePants 5:02 pm on August 31, 2010

    Let the buyer beware.

    Your company owns most of the responsibility for taking information on faith, failing to research the product, not getting any information in writing, and all around general gullibility.

  • knowitall 5:02 pm on August 31, 2010

    I would start with the Office of Consumer Affairs of your state.